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Support Center
Shipping
The Shipping Policy
At Femexxa, we understand that when you order intimate products, you want your package delivered safely, privately, and on time. We work to make every order simple and discreet from checkout to delivery.
Shipping Coverage
We currently ship across India, subject to courier service availability in your location.
If delivery is unavailable to your address, you will be notified during checkout or contacted by our team.
Discreet Packaging
Your privacy matters to us.
All Femexxa orders are packed in plain, discreet packaging without product names, images, or any unnecessary indication of the contents. The package is designed to protect both your order and your privacy.
Order Processing
Orders are normally processed within [1–2 business days] after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take a little longer.
Delivery Time
After your order has been shipped, estimated delivery generally takes [3–7 business days], depending on your location and courier service.
Delivery times are estimates and may vary because of weather, holidays, courier delays, remote locations, or other circumstances beyond our control.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order.
Free shipping: [Add your actual free-shipping threshold here]
Any applicable shipping charges will be clearly shown before you complete your order.
Order Tracking
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking details to follow your package through the courier’s tracking system.
Please allow some time for tracking information to become active after dispatch.
Delivery Issues
If your package is delayed, marked as delivered but has not been received, or arrives with visible damage, please contact us as soon as possible at Info@femexxa.com.
For damaged packages, please keep the original packaging and provide photographs if requested so we can investigate the issue with the courier.
Incorrect Address
Please check your shipping address carefully before placing your order.
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.
If you need to change your address, contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made after an order has been dispatched.
Important Note
Once an order has been handed over to the courier, delivery is subject to the courier’s network, service availability, and circumstances beyond Femexxa’s control.
We will always do our best to assist you if there is a delivery issue.
Contact Us
Have a question about your order or delivery?
Femexxa Customer Support
Email: Info@femexxa.com
Website: femexxa.com
We’re here to help make your shopping experience as comfortable, private, and straightforward as possible.
Femexxa — Your privacy. Your choice.